Enhanced Customer Service: CENECO and Negros Power Team Up

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Enhanced Customer Service: CENECO and Negros Power Team Up

Enhanced Customer Service: CENECO and Negros Power Collaboration for Superior Customer Service

In a remarkable effort to enhance customer convenience and streamline services, CENECO and Negros Power managements have formed a strategic alliance to utilize the temporary office of Negros Power for customer transactions. This collaboration is set to provide consumers with a seamless and pleasant experience, ensuring their needs are met efficiently and comfortably.

Enhanced Customer Care Center

Negros Power’s temporary office, now serving as a comprehensive hub for customer care, boasts a fully air-conditioned Customer Care Center. This modern facility is equipped with a digital queuing system to streamline service, ensuring that customers are served in an orderly and timely manner. To make the wait more enjoyable, the center also offers complimentary coffee and bread, adding a touch of hospitality to the consumer experience. They are conveniently located on the second floor of Robinsons East Center, Burgos St, Brgy. Villamonte, Bacolod City, this office is designed with the consumer in mind, providing a welcoming environment for all.

Complimentary Shuttle Service

For those visiting the CENECO office on Mabini Street, a complimentary shuttle service is available to transport customers to the Negros Power office. This thoughtful service ensures that all customers, regardless of their initial location, can access the enhanced facilities and services offered at Negros Power. This initiative highlights the commitment of both organizations to customer convenience. While this shuttle service is provided for added convenience, direct visits to the Negros Power office are also encouraged.

Operating Hours and Availability

Operating hours for the Negros Power office are from 8:00 a.m. to 5:00 p.m., Monday to Saturday, without a noon break. This extended availability ensures that consumers can access services conveniently throughout the week. The continuous service without a noon break is particularly beneficial for working professionals and busy individuals who require flexible service hours.

Comprehensive Service Offerings

The Negros Power office accommodates a wide range of transactions, providing a one-stop solution for various customer needs:

Payment of Current Billings: Customers can settle their electricity bills promptly and efficiently, avoiding inconvenience.
Application for New Connections: Applying for new service connections is now hassle-free, with dedicated staff to assist customers through the process.
Follow-up on Pending Applications: Customers can check the status and progress of their service applications, ensuring transparency and timely updates.
Bill Deposit Payments: Making payments towards bill deposits is convenient and straightforward, with clear guidance from customer service representatives.
Customer-Related Requests and Concerns: Devoted customer service representatives can promptly address any inquiries or issues, ensuring satisfaction and support.
Request for Reconnections: Expedited reconnection services are available for customers who need their electricity services restored quickly.

Staying Connected for Further Updates

For further updates, consumers can message the CENECO Facebook page or contact the CENECO hotline at 034-4586777 for additional concerns or information. These communication channels ensure that customers can easily access support and information whenever needed. Additionally, CENECO’s area offices in Bago, Silay, Talisay, and Murcia will continue to cater to consumers’ concerns, ensuring widespread support and accessibility across different regions.

Commitment to Customer Satisfaction

This initiative by CENECO and Negros Power underscores their commitment to enhancing customer satisfaction and delivering top-notch service. A convenient, comfortable, and efficient service environment ensures consumer needs are met with the utmost care and professionalism. Visit the Negros Power temporary office today and experience the convenience and care designed just for you!

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Enhanced Customer Service: CENECO and Negros Power Team Up